Refund Policy

Last updated: 21 October 2026

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Subscriptions

Workflow subscriptions are billed monthly in advance. You can cancel at any time from the Subscription page; no further payments are taken, and the plan stays active until the end of the period already paid. Periods already started are not refunded, except as described below or where the law requires it.

Right of withdrawal (consumers)

The service is intended for businesses. If you buy as a consumer in the EU/EEA or the UK, you have a 14-day right of withdrawal from the first purchase. By starting to use the paid plan during that period you ask for the service to begin immediately; if you then withdraw, you receive a refund reduced in proportion to the time the paid plan was available to you.

Mistakes and problems

If you were charged by mistake, charged twice, or the service did not work as described and we could not fix it, contact us within 30 days and we will make it right, including a full or partial refund where appropriate.

How to ask for a refund

Refunds are processed by Paddle. Contact Paddle through paddle.net or the link in your receipt, or contact us at support@cubio.no and we will arrange it. Approved refunds are returned to the original payment method.